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"My husband and I have been going to Grandview Lodge in Brainerd, MN for the past 25 years and have always enjoyed it. Well, that came to a halt after our last stay. The rooms, while being updated, are pretty tacky as well as the walls being paper thin. I thought we had people in our room one morning, but as it turns out, it was the cleaning crew cleaning the room next door. It was that loud!!! The biggest concern however, was at checkout when I had a concern and literally, wanted Chris, the Front Desk Manger, to just acknowledge my concern. He was completely dismissive of my concern, of me and the fact that we had just spent money at the spa, Northwoods Pub, etc. He was all about principal and that I was wrong, and he was right. He did nothing wrong and that was it. I point blank asked him if he was going to do anything to make my stay better and he said no. So then I asked him, so you are OK with me leaving upset and he said Yes. No Customer Service at all. I am in customer service and I can tell you, that I would NEVER have treated anybody like that. I would have listened and then talked but never just be dismissive of a 25 year customer. The funny thing is that my husband and I had just talked about possibly buying some Grandview Real Estate the night before. Well, guess what, that will never happen. I am so sad about this as we had always enjoyed our stays in the past, but all it takes is one person to ruin something and turn all memories into a negative. Th"

"Comfortable stay, clean room. WiFi was spotty. Had to open the door to get a signal. Ended up using my hot spot! "

"Updated room. Very clean, quiet, great location to downtown. "

"clean spacious room good parking and the pool is set up perfect to the tv"

"Room was clean & bed was good. Was told I had top floor at check-in as I requested but she had me on 3rd floor instead of top. Don't know why she said that but room was good. No silverware or plates or cups supplied for a room with a full kitchen. "

"Everything was great"

"super clean rooms, water park was perfect for my 3 and 5 year old. only thing i wasn’t super happy about was the water park doesn’t open till 9am. kids are up early so waiting for several hours to open wasn’t great. wish it would open earlier but otherwise very impressed. we’ll be going back for sure "

"Good"

"Everything was excellent. That’s why I keep coming back to this hotel. "